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You Have
the Right to Choose Who Repairs Your Vehicle.
Your insurance company may insist you call
an 800# when you have an auto glass claim. In many cases that 800# is the
direct phone number for a network owned by a national auto glass chain.
This network may "strongly suggest" or insist that you use one of
their locations - trying to steer you away from a locally owned independent
shop.
The networks are not permitted to threaten you with the need for inspection across town,
slow payment of claim, or even the possibility of higher prices (the insurance
companies have preset pricing they will pay for the work regardless of who does
the repairs).
These networks usually use their own aftermarket brand of glass & use
only one technician to install a windshield.
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